Privacy Policy

When you submit a booking, message or enquiry form through the Chinuk Psychology website, we may collect the following information:

• Personal information: name, nickname, email address, WeChat ID (optional)
• Consultation-related information: service type selected, preferred consultation method, time slot preferences, description of your concerns
• Technical information: IP address, browser type, access time (automatically collected via website logs)
• Cookie information: see Section 7 of this Policy, "Cookie Policy"

We process your personal information only on the following lawful bases:

Consent:By voluntarily submitting a form, you consent to us processing your information in accordance with this Policy to respond to your enquiry.

Contract:To provide you with the agreed psychological counselling services, we need to use your contact information to arrange consultations.

Legitimate Interests:We may use anonymised data for statistical analysis, service improvement, and fraud prevention.

Legal Obligation:Under certain legal requirements, we may be required to retain or disclose specific information.

We are committed to taking reasonable technical and organisational measures to protect your information security:

• All data transmission uses HTTPS encryption (TLS 1.2+)
• Database access is strictly controlled; only authorised personnel may access data
• Servers are hosted in data centres compliant with ISO 27001 standards
• Regular security assessments and vulnerability remediation are conducted

Although we strive to protect your information security, we cannot guarantee 100% security due to inherent risks of internet transmission. You bear the risk of transmitting personal information over the internet yourself.

We set the following retention periods based on information type:

• Consultation records: Retained for 7 years (from the date of last active contact) in accordance with UK psychological counselling industry best practices.
• Contact form data: Retained for 3 years from the date of submission for service quality follow-up.
• Technical logs: Retained for 90 days for security monitoring and troubleshooting.
• Marketing communication records: Retained until you withdraw consent.

Under UK GDPR, you have the following data subject rights:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: If you believe the information we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data (the "right to be forgotten").
• Right to Restriction: Under certain conditions, you have the right to request that we restrict processing of your data.
• Right to Portability: You have the right to receive your provided data in a structured, machine-readable format.

To exercise any of the above rights, please contact us through the details below. We will respond within 30 days.

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

The types of cookies we use include:

📧 Contact email: hello@chinukpsy.com

Our website may contain links to third-party websites. When you click these links and leave our website, we are not responsible for the privacy practices of those third-party websites.

We recommend that you review the privacy policy of any destination website. We specifically note that the following resources are not governed by this Policy:

• UK National Health Service (NHS) mental health service resources
• Samaritans and other emergency mental health helplines
• Resources from the British Psychological Society (BPS)

We may update this Policy from time to time. Any significant changes will be published on this page, with the "Last updated" date updated accordingly.

We encourage you to review this Policy periodically to understand how we protect your personal information.

In case of any inconsistency between the English and Chinese versions of this policy, the English version shall prevail.